Press Release

19/06/2017
Hang Lung Clinches International Customer Relationship
Excellence Awards for Five Consecutive Years
(Hong Kong, June 19, 2017) Hang Lung Properties Limited has clinched several honors in the Property Management category at the International Customer Relationship Excellence (CRE) Awards organized by the Asia Pacific Customer Service Consortium (APCSC) for the fifth consecutive year. The Company was the proud recipient of awards for “Corporate Employer of the Year”, “People Development Program of the Year”, “Employee Engagement Program of the Year”, “Best Use of Knowledge Management of the Year”, “Best Use of Technology of the Year”, and “Corporate Social Responsibility Leadership of the Year”, reaffirming Hang Lung’s efforts in implementing the strategy of “Total Employee Journey” in recruitment, talent development and human resources management, which have successfully built the Company’s stellar reputation as an “Employer of Choice”.

Building and managing world-class commercial complexes in Hong Kong and on the Mainland, Hang Lung places customer service and marketing at the core of its business. In addition to a firm commitment to upholding the We Do It Right business philosophy, Hang Lung’s team of outstanding talent is indispensable in delivering on our goals for excellence. Hang Lung Properties’ Managing Director, Mr. Philip Chen said, “The awards once again recognize the Company’s steadfast endeavors in people development. Academy 66, our learning and development division, has created innovative training programs that keep up with the market trends. The increasing deployment of technology in our initiatives has increased efficiency. These initiatives enabled the Company to not only develop an excellent talent pool but to also care for the needs of each individual staff member, enabling them to hone and develop an all-rounded skillset for their own fulfilment and advancement in their careers with Hang Lung as their first and best choice in the industry.”

Hang Lung views its employees as assets and has consistently invested in training and development channels to provide pathways for its staff to explore their potential. The Company has launched comprehensive staff engagement initiatives to ensure employees’ wellness and to provide them with a safe and comfortable working environment and provided training programs in various professional areas, helping staff to build their knowledge and skills. Beginning in 2014, Hang Lung launched the Emerald Award to recognize frontline staff who have embodied the Company’s bold commitment to customer service excellence, while encouraging the whole Hang Lung team to scale new heights. The Company has also launched its own e-learning platform in 2015 which includes courses such as Orientation, IT Security, and Crisis Management, empowering employees to engage in self-directed online learning according to their own pace and schedule.

In addition, Academy 66 has achieved the Customer Service Quality Standard (CSQS) certification as a Level III Strategic Business Unit for two consecutive years, which is the highest accreditation of the CSQS. The CSQS was developed by the APCSC together with research members from The University of Hong Kong to establish a set of best practices for the industry.

Since its launch by the APCSC in 2002, the annual CRE Awards have recognized organizations, teams, and individuals who have demonstrated commitment to customer relationship excellence in different sectors, while at the same time emphasizing the service industry as an important platform in the Asia-Pacific region for industry leaders and professionals to share best practices.
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    Hang Lung Properties’ Head of Human Resources, Ms. Janet Poon (10th from the right), receives the awards at the presentation ceremony of the International Customer Relationship Excellence Awards 2016 with her team members.