Hang Lung "Love·No·Limit" Dementia Friendly Program

Hang Lung "Love·No·Limit" Dementia Friendly Program

Hong Kong is experiencing an aging population, with a rising number of younger individuals diagnosed with dementia. Since 2021, Hang Lung has initiated "Love·No·Limit" Dementia Friendly Program to support dementia patients and their carers, and to build an inclusive, dementia-friendly environment in the community.

Following the inaugural three-year program's success, we partnered with Hong Kong Christian Service to launch the new edition of the program in June 2024. Taking a trial based at Amoy Plaza, the program aims to offer convenience and targeted care relevant to the daily needs of dementia patients and their carers through closer business-societal cooperation.

Social Impacts Achieved

*As of May 31, 2024


Dementia Patients and Carers Reached

Hours of Volunteer Service

Hours of Volunteer and Staff Training

Staff Members Trained as Dementia Friends

Individuals Benefitting from Free Brain Health Consultations and Cognitive Testing Services

2nd Edition Program Highlights

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Carer Cafés

In collaboration with its food and beverage tenants, Amoy Plaza becomes Hong Kong’s first shopping mall with Carer Cafés, which offer free community respite services for the elderly living with dementia as well as leisure activities to relieve pressure on carers.

The first group of participating tenants includes Hee Kee Cart Noodle, Hi Tea Cafe & Restaurant, and Tao Heung Group.

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Cognitive Testing and Carer Consultations Station

To raise awareness about the importance of cognitive screening and early intervention, Amoy Plaza will set up a dedicated station for cognitive testing and carer consultations every month to provide free cognitive assessments for the community and referral services for individuals in need. Additionally, on-site social workers will be available to answer questions about caregiving, introduce community resources, and facilitate resource matching.

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Training for Volunteers and Tenants

The Hang Lung As One Volunteer Team has already received training to assist with community cognitive testing. Training will also be offered to Amoy Plaza’s tenants to improve their frontline staff’s understanding of and support for dementia patients.


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Installation of “Angel Box” Bluetooth Devices

In order to facilitate quick detection of missing persons, Amoy Plaza has installed “Angel Box” Bluetooth devices at its entrances, with the dedicated “Dementia’s Secret Angel” App to help carers accurately locate the people with dementia wearing an ibeacon device.

The Social Welfare Department is happy to see the collaboration between Hang Lung and HKCS in the “Love·No·Limit” Dementia Friendly Program. This program addresses the needs of dementia patients’ carers by engaging restaurants in the shopping mall to offer respite space for the elderly in need and training volunteers to provide relevant services. This initiative allows carers to take a break and fosters a carer friendly community.

Ms. Sandra Lim

Assistant District Social Welfare Officer (Kwun Tong)1, Social Welfare Department

The establishment of Carer Cafés is of great significance to me, as my restaurant is able to offer ongoing support for those in need while sustaining our daily operations. The initiative can also cultivate a deeper sense of empathy among restaurant staff for dementia patients and their carers.

Mr. Sean Chan

Founder of Hee Kee Cart Noodle

Carer Cafés provide me with an opportunity to meet other carers. We encourage each other, share knowledge and experience, and are there to help one another to overcome pressures. Since the mall provides respite services for the elderly, I can enjoy some me-time for shopping and take a break.

Ms. Wu Ying Li

Dementia patient's carer

Highlights for the Inaugural Program (2021-2023)

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"Dementia Friends" Training

Trained around 300 Hang Lung frontline staff to become “Dementia Friends”, a designation recognized by the Social Welfare Department, so that they can provide appropriate assistance to those in need in their daily work.

Volunteer Training

Delivered training sessions for volunteers participating in social services and they took part in outreach programs, supported art workshops, and five senses outing activities, and facilitated cognitive trainings.

Art Workshops for Patients and Carers

Art activities involved elderly dementia patients, their carers, and volunteers in a creative artistic expression experience aimed at enhancing their cognitive abilities.

Support Programs for Carers

Volunteers chatted and interacted with the carers of dementia patients, engaging in experiential activities and art workshops together to alleviate the burdens of the carers.

Community Inclusion Day

Showcased artworks co-created by dementia patients, their carers, and volunteers at Hang Lung malls. Provided free cognitive testing, brain health consultations to the public, and referral services for those in need.