Connections Jun 2023 SC

恒 隆一直以“以客为尊”为服务宗旨 ， 公司 每年举办“绿宝石客户服务奖”嘉许在客户 服务范畴表现优秀的员工 。 今年 ， 公司收到超过 300 份来自香港和内地各个业务领域的提名 ， 每个 提名个案均反映出同事重视顾客 ， 心系社区 。 在今年的“绿宝石客户服务奖”评选过程中 ， 大会 根据个案的主动性 、 责任感 、 处理问题能力 、 创意 、 独特性及“多做一点 前瞻一里”等顾客服务 表现范畴进行评分 ， 共颁发了两个“绿宝石客户 服务奖” 、 五个优异奖及四个特别嘉许奖 。 行政总裁卢韦柏先生出席颁奖典礼恭贺获奖同 事 ， 他在致辞时表示 ： “同事的奉献精神和使命 感 ， 在为顾客提供最佳的恒隆品牌体验方面担当 了关键的角色 ， 使公司能够实现缔造优享生活 空间的愿景 ， 并通过联系顾客 、 社群 、 伙伴 ， 实现可持续增长的使命 。 ” E xemplifying our service philosophy of customer-centricity, Hang Lung organizes the annual “Emerald Award” to recognize staff who have demonstrated exceptional customer service. This year, the Company received over 300 nominations from various areas of the business across Hong Kong and mainland China, reflecting colleagues’ care for our customers and communities. At this year’s Hang Lung Emerald Award presentation ceremony, a total of two Emerald Awards, five Merit Awards, and four Special Mentions were awarded based on the criteria of initiative, accountability, problem-handling, creativity, uniqueness, and “going the extra mile.” Mr. Weber Lo, Chief Executive Officer, attended the award ceremony to congratulate the award-winning staff and said, “Our colleagues’ dedication and strong ownership plays a pivotal role in delivering the best Hang Lung branded experience, enabling us to realize our vision of creating compelling spaces that enrich lives, and to pursue our mission of sustainable growth by connecting our customers and communities.” 嘉许员工 提升客户服务新层次 Honoring Excellence Elevating the Customer Service Experience 2023 年度“绿宝石客户服务奖”得奖者出席颁奖典礼接受殊荣 Winners of the 2023 Hang Lung Emerald Award attended the award presentation ceremony to receive their honors 行政总裁卢韦柏先生（中） 、 首席财务总监赵家驹先生（左二） 、 董事—人力 资源及行政潘舜雅女士（右二） 、 副董事（香港业务总监）刘静雅女士（左一）和 总经理—集团传讯马宝明女士（右一）出席 2023 年度“绿宝石客户服务奖”颁奖 典礼 ， 与同事携手作出服务承诺 Mr. Weber Lo, Chief Executive Officer (middle); Mr. Kenneth Chiu, Chief Financial Officer (2 nd from the left); Ms. Janet Poon, Director – Human Resources & Administration (2 nd from the right); Ms. Helen Lau, Deputy Director (Head of Hong Kong Business Operation) (1 st from the left) and Ms. Maggie Ma, General Manager – Corporate Communications (1 st from the right) attended the 2023 Hang Lung Emerald Award presentation ceremony to make a service commitment together with colleagues #CustomerCentricity 10 连 系 恒 隆 CONNECTIONS 06 2023 恒 隆 脉 搏 H L P U L S E