Connections Jun 2023 SC

“绿宝石客户服务奬” 优异奬及特别嘉许奖 Merit Award and Special Mention Award “绿宝石客户服务奖”得主感言︰ Words from Our Emerald Award Winners: “绿宝石客户服务奖”特别嘉许奖得主来自︰ Special Mention Winners are from: • 香港淘大花园 Amoy Gardens, Hong Kong • 上海港汇花园 Grand Gateway 66, Shanghai • 沈阳市府恒隆广场 Forum 66, Shenyang • 上海港汇恒隆广场 Grand Gateway 66, Shanghai “绿宝石客户服务奬”优异奬得主来自︰ Merit Award Winners are from: • 香港淘大花园 Amoy Gardens, Hong Kong • 香港家乐坊 Gala Place, Hong Kong • 无锡恒隆广场（顾客服务） Center 66, Wuxi (Customer Service) • 无锡恒隆广场（工程维修） Center 66, Wuxi (Maintenance Service) • 济南恒隆广场 Parc 66, Jinan 我们从事物业管理有一种使命感 ， 就是 默默守护我们的住户 。 As property management practitioners, our mission is to demonstrate care for our residents’ safety and wellbeing. 要让顾客感受到我们的热情 、 专业与可靠 ， 从而更好地提高顾客满意度和忠诚度 。 To enhance customer satisfaction and loyalty, we have to demonstrate our enthusiasm, professionalism and reliability. 天津恒隆广场刘丹丹 Connie Liu, Riverside 66, Tianjin （左起）香港淘大花园颜镇鸿 、 刘学礼 、 陈婷婷和吴淦辉 (From left) Ngan Chun Hung, Lau Hok Lai, Joey Chan and Ng Kam Fai, Amoy Gardens, Hong Kong “绿宝石客户服务奖”得主除了获颁发证书及绿宝石 胸针外 ， 更到访五星级酒店吸收其他行业在客户服务 方面的经验 ， 丰富自己的专业知识 。 为提供更臻善的客户服务 ， 恒隆由 2021 年起 ， 为前线员工提供 社会福利署认可的“认知友善好友”培训课程 ， 提高对认知障碍 症的认识和加强沟通技巧 。 截至今年 6 月初 ， 已超过 270 位前线 员工完成培训课程 ， 涵盖 19 个恒隆于香港的商业及住宅项目 。 他们将继续在日常工作中为有需要的人提供适切的帮助 ， 建立 一个更包容 、 关爱和认知友善的社区 。 To provide better customer service, beginning in 2021, Hang Lung frontline staff have been participating in the “Dementia Friends” training program recognized by the Social Welfare Department to enhance their understanding of dementia and strengthen their communication skills. As of early June this year, over 270 frontline staff at 19 locations in the Hong Kong portfolio have completed the training course. The trained staff will offer appropriate assistance to those in need in their daily work, contributing to a more inclusive, caring, and dementia-friendly community. “认知友善好友”培训课程 Dementia Friends Training Program In addition to being awarded a certificate and the Hang Lung Emerald brooch, Emerald Award winners visited a five-star hotel to learn more about the customer service experience in other sectors and to enrich their professional knowledge. 请即扫瞄 二维码 观看影片 Scan QR code for video 请即扫瞄 二维码 观看影片 Scan QR code for video 前线员工成为“认知友善好友” Frontline staff participating in the “ Dementia Friends ” training program 涵盖恒隆于香港商业及住宅项目 Covering locations of Hong Kong portfolio 270 + 19 11 恒 隆 脉 搏 H L P U L S E