Connections Mar 2024 TC

行政 總 裁盧韋柏先生（中）於周年 晚宴頒發「綠寶石客戶服務獎」予 兩位瀋陽市府恒隆廣場得獎者： （左）劉孟卓、（右）鄭天愛 During the Annual Dinner, Mr. Weber Lo, Chief Executive Officer (center), presented the Emerald Award to winners, Gemma Liu (left) and Tina Zheng (right) from Forum 66, Shenyang 「綠寶石客戶服務獎」得主來自 Emerald Award Winners are from: 瀋陽市府恒隆廣場 Forum 66, Shenyang 「綠寶石客戶服務獎」優異獎得主來自 Merit Award Winners are from: 瀋陽市府恒隆廣場 Forum 66, Shenyang 香港淘大花園 Amoy Gardens, Hong Kong 昆明恒隆廣場 Spring City 66, Kunming 綠寶石客戶服務獎 Emerald Award 「以客為尊」一直是恒隆的服務宗旨，為推動 同事精益求精及實踐以客為尊的精神，公司設 立了「綠寶石客戶服務獎」。本年度的「綠寶石 客戶服務獎」共收到來自香港及內地項目共 309 份提名，經管理層評選後由瀋陽市府恒隆 廣場客戶服務副主任劉孟卓、客戶服務領班 鄭天愛獲得。二人透過「恒隆會」為顧客創造 獨特尊尚的個性化體驗，不但在顧客心中構建 良好的品牌形象，更讓客人在恒隆的商場內盡 情享受購物樂趣。 多做一點 前瞻一里 除了以獎項予以肯定，公司更安排「綠寶石 客戶服務獎」及優異獎的得獎者到訪五星級 酒店，讓同事了解及學習高端客戶服務的專業 技巧及知識，待回到崗位時可以學以致用， 實踐「多做一點 前瞻一里」的精神。 The Company established the Emerald Award to promote service excellence and encourage colleagues to realize customer-centricity as a core strategy. This year, after receiving 309 nominations from our projects in Hong Kong and on the Mainland, the Emerald Award was awarded to Gemma Liu, Assistant Officer – Customer Service, and Tina Zheng, Customer Service Supervisor, from Forum 66, Shenyang. The unique, personalized experience they curated for our customers via HOUSE 66 not only built a robust brand image, but also encouraged them to indulge in the joy of visiting our malls. Going the Extra Mile In addition to the recognition received at the ceremony, winners of the Emerald Award and Merit Award were treated to a service tour at a five-star hotel in Hong Kong, aimed at enhancing professionalism by providing valuable insights into high-end customer service. Inspired by the experience, they will certainly return to their positions renewed with enthusiasm to take the spirit of “going the extra mile” to new heights. 13 恒 隆 人 H A N G L U N G P E O P L E