Stakeholder Engagement

Hang Lung seeks to establish strategic partnerships with key stakeholders who share our core values. We believe that building dynamic, long-lasting partnerships help us achieve our Sustainability Vision of becoming an active member and supporter of the community in every way we can – strategically, financially and socially. Our engagement programs place a strong emphasis on improving stakeholders' understanding of our goals and objectives, as well as collecting their feedback to better shape our strategies and ensure more responsive and responsible operations.

Employees

• Formulate staff well-being programs with a bottom-up approach through the Hang Lung Social Club Committee.
• Collect opinions on staff well-being programs through company-wide survey to develop related activities accordingly.
• Provide latest corporate information to staff in Hong Kong and the Mainland through the quarterly internal newsletter Connections.
• Evaluate feedback on training workshops to meet staff's needs for continuous growth and development.
• Ensure open communication with direct access for employees to supervisor or higher levels of management as enshrined in the internal Code of Conduct.
• Hang Lung’s Code of Conduct sets out for all directors and staff members of the company the standards of behavior expected from the company and the guidelines on how to handle different situations in business dealings. It explains that honesty, integrity and fair play are important company assets in business.
• The Code focuses on the following areas: Legal requirements; Conflict of interest; Handling confidential information / company property; Use of information and communication systems; Compliance with the Code of Conduct; Whistle blowing policy; Relations with suppliers and contractors; Responsibilities to shareholders and the financial community; Relations with customers and consumers; Employment practices; and Responsibilities to community.

Investors and Shareholders

• Maintain open and regular communication channels with shareholders, through circulars, interim and annual reports, press releases, announcements and notices of meetings.
• Meet shareholders during annual general meetings.
• Maintain a constant dialogue with institutional investors and financial analysts through analyst briefings, investor meetings and overseas non-deal roadshows.
• Actively respond to investors' enquiries.
• Provide a wide range of up-to-date investor information via corporate website.
• Send Investor News to investment community with latest corporate updates.
• Attend investor conferences and forums.
• Arrange property visits for the investment community.

Customers and Tenants

• Provide latest circulars online through our "Tenants Log-on" Platform System, the first of its kind in Hong Kong.
• Ensure efficient and effective communications between buyers and property management company when handing units over.
• Locate easy-to-access customer desks in properties.
• Collect feedback from customers through surveys.
• Hold regular meetings between senior management and tenants.
• Organize special recreational events in residential properties.

Government

• Issue timely notices to relevant government bodies where necessary.
• Present property developers' perspective on regulations, guidelines and practices as member of the Real Estate Developers’ Association (REDA).
• Maintain dialogue with provincial, municipal, district and special administrative region governments to enhance understanding of local regulations.

Contractors and Suppliers

• Communicate proactively with suppliers and contractors on our operational and environmental requirements, e.g. guidelines on purchase and use of timber-related products, recyclable products, minimal packaging and waste production, energy-efficient equipment, compliance with relevant regulations under Company's Central Environmental Purchasing Policy.
• Ensure contracts are clearly prepared and well communicated to suppliers and contractors to avoid possible confusion or dispute.
• Foster good working relationship with reputable, competent suppliers and contractors.
• Attend and hold regular progress meetings with internal customers, suppliers, consultants and contractors.
• Keep an ongoing dialogue with suppliers and contractors; attend relevant seminars to gain up-to-date industry information.
• Hang Lung’s Code of Conduct for Contractors sets out the basic standard of conduct expected from the company and the company’s policies when dealing with business. We regard honesty, integrity and fair play as our core values that must be upheld at all times. Suppliers in Hong Kong are required to comply with these guidelines when doing business with the company. Suppliers should ensure communication with their employees for compliance with the Code.
• The Code focuses on the following areas: Compliance with laws of Hong Kong and in other jurisdictions; No child / involuntary labor; Coercion & harassment and no discrimination; Association & compensation; Health and safety; Protection of the environment; Prevention of Bribery Ordinance; Records, accounts and other documents.
• The Group’s Central Environmental Purchasing Policy communicates effectively with our suppliers and contractors in Hong Kong our operational and environmental requirements.

Community

• We communicate closely with the community and community organizations in design, execution and evaluation of projects through meetings, surveys, etc.
• Organize and participate in community events through corporate volunteer program, Hang Lung As One.
• Meet with NGOs regularly to discuss latest corporate social responsibility (CSR) developments to shape the Company's CSR programs on an ongoing basis.

Media

• Maintain proactive media program through press releases, notices, announcements and other collaterals.
• Arrange meetings, formal briefings and media interviews for results announcements, annual general meetings, etc. to facilitate two-way communications with the media.