(Hong Kong, June 17, 2013) Hang Lung Properties Limited (HKSE stock code: 101) is proud to announce that the Company has taken home three top prizes at the 2012 Asia Pacific Customer Relationship Excellence Awards (CRE Awards) presented by the Asia Pacific Customer Service Consortium. These prizes are the People Development Program of the Year (Property Management) award, the Customer Service Center of the Year (Property Management) award, as well as the Best Customer Experience Management of the Year (Residential Building) award.

Customer satisfaction has all along been Hang Lung’s highest priority, a mission that has been consistently fulfilled through the provision of superbly friendly, responsive and professional services. These awards add to the long list of top accolades Hang Lung has earned, and demonstrate the Company’s profound commitment to its customers and the efforts it has made, in particular the launch of the “Hang Lung Star Service Campaign” last year.

Mr. Philip N.L. Chen, Managing Director of Hang Lung Properties Limited, said, “At Hang Lung, we believe that measuring up to our own meticulous standards is the best way to ensure that we live up to our motto ‘We Do It Right’. It is a real honor and privilege for the Company to receive the CRE Awards, which speak volumes for our continuous efforts and initiatives to improve customer services over the years. We are extremely grateful for our customers’ support and we will continue to provide top-quality services to all our customers with our mission statement - ‘We Do It Right’.”

Hang Lung treasures human capital, and has been investing heavily in training and people development. The “Hang Lung Star Service Campaign” serves as an excellent example. It involves more than 2,200 Hong Kong and Mainland frontline supervisors and customer servicing staff and covers areas such as customer service flow, grooming and demeanor, plus verbal and non-verbal communication skills. Related training hours have amounted to 28,500.

As well as training, the Company has kicked into top gear the launch of a new uniform campaign, which is expected to give a unified look for the first time for its staff in Hong Kong and mainland China by the end of June.

The annual CRE Awards, launched in 2002, recognize companies, teams and individuals who have demonstrated customer relationship excellence in different sectors while promoting a higher standard of service quality across Asia Pacific. All participants were evaluated through a host of key factors and criteria, which include self assessment benchmarking, business case presentations, mystery calls, onsite review, public web-voting, and a final round of judging by a panel of customer relationship experts.