(Hong Kong, June 16, 2015) Hang Lung Properties Limited (HKSE stock code: 101) is pleased to announce that the Company has garnered four awards at the International Customer Relationship Excellence (CRE) Awards 2014, namely “Employee Engagement Program of the Year”, “Corporate Social Responsibility Leadership of the Year”, “People Development Program of the Year” and “Best Use of Knowledge Management of the Year”, all in the category of Property Management.

The Company has been awarded for its multiple initiatives for three consecutive years in the prestigious CRE Awards, which are presented by the Asia Pacific Customer Service Consortium (APCSC).

Mr. Philip Chen, Managing Director of Hang Lung Properties Limited, said, “We are truly honored to be conferred with the four CRE Awards this year. These awards are a resounding vindication of Hang Lung Properties steadfast commitment to our motto of We Do It Right. At Hang Lung, we have devoted our utmost efforts to maintaining our longstanding commitment to the highest quality standards in the whole range of our services and products. Our colleagues are an indispensable part of making all this happen. To encourage our staff to ‘Go the Extra Mile’, the Company recently established the Emerald Award with the objectives of commending those colleagues who have demonstrated an outstanding performance in service provision and also motivating them to scale new heights of achievement.”

Hang Lung has long invested heavily in training and people development to meet the needs of our core business, which consists of providing professional property management services. The Company has hence developed its unique Corporate Training Program in order to equip our staff with the latest knowledge plus the full range of skills and expertise required to meet the constantly changing business environment. At present, Hang Lung has more than 4,000 staff in Hong Kong and mainland China. In 2014, nearly 70,000 hours of training were conducted for staff, with 70 percent of the time focused on professional development and customer service excellence.

Since their launch in 2002, the annual CRE Awards have recognized organizations, teams and individuals who have demonstrated customer relationship excellence in different sectors while promoting a higher standard of service quality across the Asia-Pacific region. All participants are evaluated through a host of key factors and criteria, which include self-assessment benchmarking, business case presentations, handling mystery calls, onsite review and public online voting, followed by a final round of judging by a panel of customer relationship experts.

In addition to clinching top awards this year, Academy 66, the learning and development arm of Hang Lung Properties, has achieved the Customer Service Quality Standard (CSQS) Certification Level II Proactive Service Center, which has been developed by APCSC and research members from the University of Hong Kong. CSQS embraces the balanced scorecard (BSC) management system and the ISO9000 quality management standard to provide a world-class framework for ensuring that an organization is a totally customer-focused unit. The honor is an emphatic validation of the efforts that Hang Lung has devoted continuously raising its service standards, which are skillfully evolved and calibrated to fully meet customers aspirations.