(Hong Kong, June 6, 2016) Hang Lung Properties Limited is pleased to announce that the Company has clinched four honors at the International Customer Relationship Excellence (CRE) Awards 2015/2016. The accolades, all in the category of Property Management, are “Corporate Employer of the Year”, “Corporate Social Responsibility Leadership of the Year”, “Employee Engagement Program of the Year” and “Best Use of Knowledge Management of the Year”.
For four straight years, Hang Lung has been recognized for its excellent performance across a range of initiatives at the prestigious CRE Awards presented by the Asia Pacific Customer Service Consortium (APCSC). Over the years, the Awards have served as a platform for industry leaders and professionals to share best practices for quality service and the advancement of the service industry.
As a top-tier property developer in Hong Kong and on the Mainland, Hang Lung is dedicated to building and managing world-class developments, improving the shopping experience and quality of life of people in communities where the Company operates. Apart from growing the Company’s business, Hang Lung places great emphasis on providing training and development support for the professional growth of its employees. The Emerald Award, a staff recognition program, was launched in 2014 to recognize frontline staff who have demonstrated excellent customer service and to foster a culture of excellence in the service provision across our operations. Together with other staff engagement initiatives, Hang Lung is recognised as an “Employer of Choice” within the talent pool, which is indispensable for the sustainable development of the Company.
In addition, Academy 66, the learning and development division of Hang Lung, has achieved the Customer Service Quality Standard (CSQS) Certification Level III Strategic Business Unit, which is the highest accreditation of the CSQS.. The CSQS is developed by APCSC together with research members from The University of Hong Kong to establish a set of best practices in service operations for the industry to provide excellent services that meet and exceed the expectations of contemporary consumers.
