“The goal of our talent management and development strategies is to build the best, high performing team for Hang Lung,” said Ms. Janet Poon, Deputy Director (Head of Group HR & Administration) of Hang Lung Properties. “We hope that all new joiners understand the corporate culture in Hang Lung. We arrange multifunctional and soft skills training for staff of different levels and in diverse roles and aim to equip them with the skill set to cope with the latest market situation. We are also actively identifying potential staff within the Company to groom them for management positions. We want to build a team with vision, mission and values aligned to the Company, which embraces our “customer-centricity” philosophy, and has knowledge about sustainability. More importantly, we believe that employees should possess ownership of the process of learning as part of their long-term career development plan, so that they can grow together with the Company.”

We are willing to invest in talent development and training, and we are working hard to become the best in class in providing learning and development opportunities. With reference to the public information disclosed by our industry peers, most of their employees receive less than 20 training hours on average per year, while Hang Lung employees received over 22 training hours on average in 2021. This shows how we value and how much effort we put into our people.

Promoting internal knowledge transfer is also a core focus. Launched in 2021, the INSIGHT webinar series regularly invites departments to share best practices or functional and professional knowledge about their role in the Company with colleagues. This has helped facilitate mutual learning and understanding across departments.

We encourage our employees to discuss their annual development goals with their supervisors when setting annual KPIs. They can make use of training sponsorship offered by the Company to enroll for courses, take professional examinations and apply for professional membership which can benefit their career growth.