我們的首要任務是為顧客提供友善而
專業的服務，讓他們稱心滿意，為客
人創造獨特、愉快的購物體驗。
Shoppers’ satisfaction is our top
priority, which we achieve by providing
friendly, responsive and professional
customer service. We strive to create
a unique and pleasurable shopping
experience for our customers.
卓越服務
Service Excellence
劉婷
Liu Ting
商場客服助理 — 港匯恒隆廣場
Customer Service Assistant –
Shopping Mall, Grand Gateway 66
該項目將於二零一三年首季完成外牆
翻新工程，完美地展示路易威登（
Louis
Vu i t t on
）、愛馬仕（
He rmè s
）、普拉達
（
Prada
）、迪奧（
Dior
）和卡地亞（
Cartier
）等
國際品牌。我們將加強租戶組合以增加協
同效益，重點甄選租戶，為商場帶來最佳
的長期可持續增長。
年內，上海的恒隆廣場的辦公樓租出率保
持在百分之九十九的甚高水平，租金收入
穩步上升百分之五。上半年度內，市場氣
氛好轉有助提升租金回報率，但後者於第
A new external façade development is to be completed in the first
quarter of 2013 – providing the perfect showcase for international
brands including Louis Vuitton, Hermès, Prada, Dior and Cartier.
Maximizing synergy with our tenant remix program, we will be
refocusing our selection of tenants to optimize the mall’s long-term
sustainable growth.
Occupancy rate at Plaza 66’s office towers remained impressively
high at 99%, with stable rental turnover up 5% during the year.
Improving market sentiment helped to generate increasing rental
returns during the first half of the year, which stabilized with the
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