我們的首要任務是為顧客提供友善而
專業的服務，讓他們稱心滿意，為客
人創造獨特、愉快的購物體驗。
Shoppers’ satisfaction is our top
priority, which we achieve by providing
friendly, responsive and professional
customer service. We strive to create
a unique and pleasurable shopping
experience for our customers.
卓越服務
Service Excellence
該項目將於二零一三年首季完成外牆翻新
工程，展示路易威登（
Louis Vuitton
）、愛馬
仕（
Hermès
）、普拉達（
Prada
）、迪奧（
Dior
）
和卡地亞（
Cartier
）等旗艦租戶。我們將重
點甄選租戶，為商場帶來最佳的長期可持
續增長。
年內，上海的恒隆廣場的辦公樓租出率保持
在百分之九十九的甚高水平，租金收入穩步
上升百分之五。上半年度內，市場氣氛好轉
有助提升租金回報率，但後者於第三季隨著
Development of a new external façade is scheduled for completion in
the first quarter of 2013, showcasing anchor tenants including Louis
Vuitton, Hermès, Prada, Dior and Cartier. We will be refocusing our
selection of tenants to optimize the mall’s positioning for long-term
sustainable growth.
Occupancy rate at Plaza 66’s office towers remained impressively high
at 99%, with stable rental turnover up 5% during the year. Rental returns
increased on recovering sentiment during the first half of the year before
stabilizing with the market in the third quarter. Highlighting the Group’s
劉婷
Liu Ting
商場客服助理 — 港匯恒隆廣場
Customer Service Assistant –
Shopping Mall, Grand Gateway 66
55
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